PoliciesHello and thank you for checking out my store policies!
I am working with a third-party printing service, and I am still new to it, so it helps me to hear if you ever have any problem with your order or the product! As mentioned in the individual listings, I prefer not to offer refunds or exchanges for "buyer's remorse." This is because everything is made to order. BUT of course I want you to love what you get! So please do get in touch if you aren't satisfied. I know things can happen occasionally like wrong sizes sent out, or printing mishaps. Whatever the case, don't hestitate to contact me here. There's a solution to every problem!
When will I get my order?
Linus products are printed by a third-party service called Printful. Their estimated delivery time is 5-10 business days.
[Covid-19] When will I get my order?
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us via our Contact Page with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line via our Contact Page.
I received a wrong/damaged product, what should I do?We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please send a message via our Contact Page within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Because all our products are printed to order, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at our Contact Page. Please contact us before returning product to avoid unnecessary costs and to ensure we find the best solution!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us here with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the image section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know here within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Returns due misprinted/damaged/defective items:
If the product you ordered is misprinted, damaged, defective, or the wrong size, or if your package was lost in transit, please contact me within 2 weeks here and we will figure out the best solution.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to the printing facility and will need to be reshipped at your expense.